Principal Engineer – AI Customer Experience Platform
Hands-On Technical Leadership | High-Growth Scale-Up | AI-Driven Products
Remote Role – Australia residents based on the east coast only
(Must be able to attend off-sites on the East Coast monthly)
Principal Engineer – AI Customer Experience Platform
Hands-On Technical Leadership | High-Growth Scale-Up | AI-Driven Products
We’re looking for a Principal Engineer to help shape the architecture, engineering practices, and technical direction of our next-generation, AI-powered customer experience platform.
This is a hands-on leadership role (without people management) for someone who enjoys designing and building complex, enterprise-grade systems, mentoring engineers, and collaborating across product and engineering to bring innovative solutions to life.
What You’ll Do
- Lead technical architecture and development across frontend, backend, and infrastructure layers.
- Collaborate with product, design, and engineering teams to build secure, scalable, and high-performance systems.
- Own key components of the platform from concept to deployment and beyond.
- Set technical standards, lead design reviews, and promote engineering excellence across the team.
- Mentor engineers and help scale our capabilities as the company grows.
What We’re Looking For
- 10+ years of experience delivering enterprise-grade software systems, ideally in B2B2C environments.
- Strong track record in designing cloud-native architectures with data, integration, and scale complexity.
- Proficiency in Python, TypeScript, or equivalent modern languages.
- Experience with distributed systems, API design, and DevOps practices.
- Familiarity with AWS, Infrastructure-as-Code (CDK or Terraform), and CI/CD pipelines.
- Clear, collaborative communicator who thrives in high-autonomy environments.
Nice to Have
- Experience in high-growth startups or scale-ups.
- Familiarity with AI/ML, LLMs, or speech technologies.
- Contributions to open-source projects or public technical content.
Apply